Outsourcing can be a game-changing strategy for small-to-medium businesses aiming to thrive and grow. By leveraging business process outsourcing (BPO), you essentially help your company break into untapped talent beyond your own labor market. Not only that, having an outsourced team in your lineup can improve your company’s operational efficiency and reduce labor costs.
As a business leader, you shouldn’t underestimate the impact of outsourcing to your company’s success, especially considering the benefits outsourcing provides HR departments:
- Overcome local labor shortages
- Decrease employee turnover and minimize time spent on training new hires
- Give leaders more time to focus on big-picture tasks and growth instead of daily processes
- Save up to 70% on hiring costs, boosting your margins and profits
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- Build a cohesive global team that works well together across time zones and cultures.
How to Choose an Outsourcing Partner
Has your company decided to use an outsourcing team, or hire external help for certain functions? Perfect! You certainly won’t regret that decision, as 35% of small businesses have started outsourcing too!
For HR leaders, your role is crucial in selecting the right outsourcing partner. But getting started with outsourcing might be a lot to take on. Here are some quick tips to help you make the best choice for your company when choosing an outsourcing partner.
- Expertise and Experience
Does this outsourcing partner understand your business’s position in the industry? Do they have a solid history of success on similar projects you can check out? Look for case studies and reviews from similar clients to identify how well they’ve done and how they can help you.
- Hiring and Onboarding Processes
An effective outsourcing partner handles candidate screening, vetting, and onboarding. Beyond recruitment process outsourcing, the outsource partner should also manage the daily performance of your outsourcing team and provide a conducive work environment.
With that in mind, it’s important to ask questions about the outsource provider’s process and understand their approach on how to integrate outsourced team members into your company and adopt your brand identity.
- Quality Assurance and Compliance
It is important to make sure that your outsourcing partner adheres strictly to labor laws and meets all industry standards. Confirm their practices are all above board and don’t violate any of their country’s legal standards.
As for Quality Assurance, asking about what quality control measures they have in place is important to establishing work standards and expectations.
- Communication and Cultural Fit
As a business leader, you know that cultural alignment is an important part of the candidate selection process, and this applies to outsourced hires as well. Assess how well a partner’s culture matches your company’s, since that will be a clear indicator of the type of hires they provide.
Effective communication can make or break your relationship with your outsourced team, so be sure there are clear and consistent communication channels in place between the three parties: you (the client), the outsourcing partner, and your outsourced team.
- Cost and Value
Every team works within a budget, and HR is not immune to budget constraints. Have a clear conversation about pricing. Does their contract fee cover all the necessary equipment and facility costs and the salaries for your outsourced team? Are there any hidden fees? How often do you have to pay? Ensure that you get the best value for your investment as compared to hiring in-house.
Most of the time, business process outsourcing companies have contract fees that will cover hiring and onboarding. A comprehensive outsourcing company can extend its services to have their contract fees cover equipment, facilities, salaries and benefits, and team management.
Conclusion
As a business leader, your role in choosing the right outsourcing partner is pivotal. The right outsourcing partner can make a world of difference for streamlining operations, reducing costs, and growing your business. Balancing expertise, quality, and cost-effectiveness is key to successful outsourcing. Evaluate all your choices thoroughly to ensure the outsource provider you choose is a cultural fit and how well they can help your company reach its goals.
FGC+ takes pride in providing customizable, full-service outsourcing solutions for businesses. Learn more about how we can bring you to the forefront of success at www.fgcplus.com.
