FGC+ offers a variety of support: from omni-channel to multi-lingual customer service, so your customers get a friendly and supportive experience when they need help.
Our comprehensive data security policies keep our clients’ data and information safe and secure. All clients, vendors, FGC+, and our employees are required to sign a legal non-disclosure agreement that protects all parties from data misuse. Legal action will be taken in the unlikely event of a breach of contract.
FGC+ meets and regularly keeps up with compliance requirement mandates. These requirements are clearly communicated to all employees. If there are any changes to compliance requirements, our entire staff is notified as soon as possible.
Our dedicated IT team works 24/7 all year round to continuously monitor the security of your data. They are ready to respond to any breaches in privacy, security, downtime, and recover data if required.
We have physical security in every restricted area to prevent unauthorized entry and access. Continuous video surveillance enhances physical security, giving our clients peace of mind that their data is safe and secure.
We utilize best-in-class security infrastructures and systems to secure data and sensitive information in multiple layers of security, minimizing data breaches and enabling the quick retrieval of any lost data.
We’ve implemented areas in our facilities where there is no internet access and requires the removal of any USB ports, paper, phones, and other devices to help regulate data security. Creating a paperless office and barring the workforce from using personal devices within the office significantly reduces the likelihood of data leaks.
We have dedicated areas across our sites that are HIPAA-compliant. FGC+ is a HIPAA-compliant Business Associate that allows us to process protected health information on behalf of our clients (Covered Entities). Annual audits are conducted to assess administrative, technical, and physical gaps in compliance according to HIPAA Privacy and Security Standards. Our policies, procedures, and employee training programs are regularly updated as per HIPAA regulatory standards.