Tried 
Tested
High-Functioning Teams
The roles that business owners have to play span from recruiting the right staff, to managing teams, to developing systems and processes. FGC+ makes scaling and managing businesses easier with our outsourced teams — whether it’s for medical billing, data entry outsourcing, technical support, and more.
Functions FGC+ offers a variety of support that’s essential for contact center outsourcing: from omni-channel to multi-lingual customer service, your customers get a friendly and supportive experience when they need help.
- Customer Service
- Chat
- Phone
- Omni-channel
- Bilingual Customer Service
- Tech Support
- Receptions
- Reservations
- Dispatching
Specialized support are roles that are difficult to recruit for, requiring specific skillsets. The FGC+ team has qualified candidates with backgrounds that span from graphic deisgn to accounting.
- Accounting
- Executive Assistance Service
- AutoCAD Drafting
- Estimating
- Recruitment
- Graphic Design
- Social Media Support
Back office support roles are what keeps your business operating smoothly on a day-to-day basis. From administrative support to logistics and data analytics, FGC+ back office support empowers our clients to run better, more efficient businesses.
- Data Entry
- Product Research & Listing
- Order Processing
- Administrative Support
- Logistics and Shipping Support
- Billing and Invoicing
- Data Analytics
- Social Media Support
Our proven experience in handling healthcare accounts help us find and train competent professionals to support your medical outsourcing needs. We also have dedicated areas across our sites that are HIPAA-compliant.
- Billing & Coding
- Collections
- Insurance Claims Processing
- Case Management
- Medical Facilities Coordination
- Credentialing
- Revenue Cycle Support
- Therapy Coordination / Support
Our comprehensive data security policies keep our clients’ data and information safe and secure. All clients, vendors, FGC+, and our employees are required to sign a legal non-disclosure agreement that protects all parties from data misuse. Legal action will be taken in the unlikely event of a breach of contract.
FGC+ meets and regularly keeps up with compliance requirement mandates. These requirements are clearly communicated to all employees. If there are any changes to compliance requirements, our entire staff is notified as soon as possible.
We offer end-to-end data encryption across all communication channels to protect our clients’ data from hackers and digital vulnerabilities.
Our dedicated IT team works 24/7 all year round to continuously monitor the security of your data. They are ready to respond to any breaches in privacy, security, downtime, and recover data if required.
We have physical security in every restricted area to prevent unauthorized entry and access. Continuous video surveillance enhances physical security, giving our clients peace of mind that their data is safe and secure.
We utilize best-in-class security infrastructures and systems to secure data and sensitive information in multiple layers of security, minimizing data breaches and enabling the quick retrieval of any lost data.
We’ve implemented areas in our facilities where there is no internet access and requires the removal of any USB ports, paper, phones, and other devices to help regulate data security. Creating a paperless office and barring the workforce from using personal devices within the office significantly reduces the likelihood of data leaks.
We have dedicated areas across our sites that are HIPAA-compliant. FGC+ is a HIPAA-compliant Business Associate that allows us to process protected health information on behalf of our clients (Covered Entities). Annual audits are conducted to assess administrative, technical, and physical gaps in compliance according to HIPAA Privacy and Security Standards. Our policies, procedures, and employee training programs are regularly updated as per HIPAA regulatory standards.
