Our Customer
Success Stories
At FGC+, we are all about building successful partnerships. Take a peek at some customer success stories where we’ve teamed up for remarkable outcomes.
What Our Clients Say...
Stallion Express
“FGC+ has been such a positive addition to the team. Everyone from their leadership team to the Professionals were able to come in and provide benefit to our company and make everyone’s job easier and even free up more of my time!”
Sunshine Advantage
“Since the inception of the project and integrating them into our company, FGC+ oversaw the entire project and everyone involved was just on top of it all the way! Professional, responsible, and eager to do well are just a few words I’d use to describe the entire team!”
Dependable Foods
“They have taken on a bigger role with managing our Order Entry and Customer Service departments! This has really freed up our team to focus on other improvements we can make to better service our customers and grow our business!”
Fabuwood
“They have been great in taking the workload off of our reps so that we can all better service the customers. One thing I love about your company is how accurate and concise your reporting is in regards to the QA feedback and how everything is managed.”
Read Our Customer Success Stories
Customer Service Support
Improved customer satisfaction rating from 2 starts to 4 stars. Reduced abandoned calls from 32% to only 4%. Increased average service level rating from 68% to a remarkable 93%.
Logistics Support
Key delivery efficiency results yielded a significant improvement in the on-time dispatch rate, delivery fulfillment rate, and average delivery time. FGC+ also achieved a perfect 5 CSAT rating.
Medical Service Support
Outsourcing seven medical support positions allowed our partner to scale their capacity, streamline operations, and reduce costs by over 71%. FGC+ also achieved a 90.6% CSAT rating.
Financial Operations Support
Outsourcing a team with five different accounting functions ensured that our partner achieved financial accuracy and saved an average of 52% in payroll expenses from each position.
Healthcare Revenue Cycle Management
Outsourcing a team of over 50 medical billers allowed the partner to reduce payroll expenses by over $100k a month. For an annual savings of 37% or $2M dollars.
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