The travel and hospitality industry—which has been directly impacted by restrictions born from the pandemic—has experienced a strong recovery in recent years. The market for global tourism is now steadily on the rise, clocking in at about $4.7 billion in 2023. That number was forecasted to have grown to $5.5 trillion in 2024—that’s an impressive compound annual growth rate (CAGR) of 7.0%. This upward trend signals a promising future for businesses in travel and tourism, making it the ideal time to reinvest in and streamline your services. With Americans showing greater enthusiasm for travel this 2025, smaller businesses like booking services and travel agencies are gearing up for an increase in demand. Partnering with outsourcing solutions can be your best bet to upgrade efficiency ahead of peak travel seasons in spring and summer.
Partner with Outsourcing Solutions to Boost Efficiency
Spring, summer, and to an extent, winter holidays are the most lucrative yet stressful times for travel agencies, especially for those that are short-staffed. Instead of hiring inexperienced, seasonal staff for this busy period, you can curb expenditure and meet rising demands at the same time by simply outsourcing an expert team. Outsourcing for travel businesses is effective for companies that handle back-office tasks and services such as:
- Pre-booking inquiries
- Travel recommendations
- Booking services
- Payment assistance
- Post-booking customer service and engagement
- Managing cancellations, itinerary changes, and travel emergencies
How Outsourcing During Peak Travel Season Streamlines Travel and Hospitality Operations
Booked and busy? Peak travel seasons bring a surge in inquiries and bookings, and while you want to serve every client with excellence, your in-house team may struggle to keep up. That’s where outsourcing for travel businesses can come in. Instead of overwhelming your workforce, you can delegate back-office operations to an expert outsourced team. Here are the ways you can gain improved efficiency through outsourcing.
1. Scalable Workforce
Outsourcing allows your travel agency to scale according to demand. During peak seasons, you can easily ramp up your customer service, booking, and administrative teams. With this expanded team, you can lock in a well-rounded workforce for the future, allowing for consistent service quality and readiness by the time the next busy period comes around.
2. Access to Expertise
By partnering with a business process outsourcing (BPO) provider, the best candidates who are well-versed in the travel industry are yours to hire! These experts can better handle customer inquiries, manage bookings, and resolve issues more efficiently, increasing performance and stacking up KPIs such as First Call Resolution (FCR) Rate, Customer Satisfaction Score (CSAT), and Average Handling Time (AHT). Thanks to the comprehensive vetting and onboarding processes afforded by trusted outsourcing solutions, you can ensure high-quality and consistent services even during peak booking seasons.
3. Cost Efficiency
By outsourcing, you can eliminate the need for extensive training and even renting additional office space and equipment for your operations. Instead, you can leverage the infrastructure you have alongside the resources provided to your team by your outsourcing partner, leading to significant cost savings. This is especially beneficial during off-peak seasons when the workload decreases.
4. Improved Customer Support
Specialized travel agency outsourcing solutions provide teams that are more focused on their tasks—and friendlier! This is great if you wish to provide personalized and even 24/7 customer support, ensuring satisfaction with every call. This commitment to service can be a game-changer, especially for international travelers dealing with different time zones. Not to mention, a focus in customer service is just what you need to reel customers in during these peak times.
Is your travel business ready to take on 2025? Soar to new heights and discover the wonders of outsourcing back-office support teams with FGC+. Our comprehensive outsourcing solutions allow you full control of your outsourced team, making it possible to prepare for peak seasons and beyond. Learn more about our services at www.fgcplus.com.
