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Partnering to Ignite Your Business Growth

At FGC+, we understand the complexities associated with maintaining an internal tech support team. Our technical support outsourced teams enable businesses to operate more efficiently, stay competitive, and provide excellent customer service without excessive overhead costs.

See Your Potential Cost Savings
Outsource Technical Support

Elevate Your Business with
Outsourced Technical Support

Our all-inclusive technical support outsource solutions — encompassing help desk and end-user support — resolve an array of technical inquiries and issues through omni-channel customer service 24/7, 365 days a year.

With FGC+, you’re doing more than outsourcing help desk issues, you’re gaining a partner committed to supporting the scalability of your business.

Our highly-skilled team will work endlessly to ensure your technical support services are seamless, allowing you to focus on bringing your vision and goals to reality. 

Roles & Functions

  • Help Desk Support
  • End User Support
Technical Support

Need a role or function you don’t see?

Our team of experts can find the perfect personnel for your company.

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Offices

Headquarters

14 East Mayer Drive,
Suffern, New York 10901

Philippines

Davao
Buhangin-WVP Lopson,
Buhangin-Lapanday Road

Bonifacio-Old Queens Theater,
Bonifacio St.

Bacolod City
Home Invest IT Center Burgos Roadcor. Acacia St.

contact

info@fgcplus.com

(646) 893-0193

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Human Resources

Fosters a positive work environment through talent management, employee relations, and effective HR practices including onboarding, payroll and benefits, and government compliance.

Talent Acquisition

Attracts, hires, and retains top talent to drive organizational success and growth.

Organizational Development and Talent Strategy

Develops mentoring, leadership, and engagement programs to ensure employment fulfillment, growth, and to achieve top performance for your business.

Information Technology

Leverages cutting-edge technology and innovation to provide reliable and consistent network uptime, data security compliance, and enhance overall system efficiency.

Reports and Analytics

Provide customized reports for you to maintain visibility on team performance and gain data-driven insights to identify and resolve issues proactively.

Quality Assurance

Audits the work to ensure staff adheres to your quality standards and focuses on continuous improvement to deliver top-notch services.

Training

Facilitates technical and soft skills training to equip team members with the skills and knowledge to excel in their roles.

Workforce Management

Reviews and analyzes staff productivity, trends, and utilization to ensure your team aligns with business demands.

Operations

Executes the operational deliverables agreed upon while meeting or exceeding expectations.

Client Services

As your unbiased advocate and main point of contact, your client service manager ensures the needs of the program and relationship are met while providing a focus on long-term strategy and program optimization.