Alex Pabon - FGC+

With over 12 years of experience in global operations, training and development, process optimization, and digital transformation, Alex is a seasoned leader who excels at turning challenges into opportunities. He is not only Lean Six Sigma Black Belt certified but also a certified Scrum Master, credentials that have played a pivotal role in his career success. Alex has worked closely with a range of outsourcing companies and consulting firms, spearheading numerous cost-saving projects and initiatives that have elevated the organizations he’s been a part of.

Alex’s true passion lies in motivating and inspiring people to reach their full potential. He believes that empowering individuals is the key to achieving lasting success, and his leadership style reflects this commitment to personal growth and development.

Outside of the office, you’ll often find Alex spending quality time with his family or exploring new corners of the world. His love for travel allows him to not only discover new countries but also immerse himself in different cultures, continually broadening his horizons.

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Offices

Headquarters

14 East Mayer Drive,
Suffern, New York 10901

Philippines

Davao
Buhangin-WVP Lopson,
Buhangin-Lapanday Road

Bonifacio-Old Queens Theater,
Bonifacio St.

Bacolod City
Home Invest IT Center Burgos Roadcor. Acacia St.

contact

info@fgcplus.com

(646) 893-0193

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Human Resources

Fosters a positive work environment through talent management, employee relations, and effective HR practices including onboarding, payroll and benefits, and government compliance.

Talent Acquisition

Attracts, hires, and retains top talent to drive organizational success and growth.

Organizational Development and Talent Strategy

Develops mentoring, leadership, and engagement programs to ensure employment fulfillment, growth, and to achieve top performance for your business.

Information Technology

Leverages cutting-edge technology and innovation to provide reliable and consistent network uptime, data security compliance, and enhance overall system efficiency.

Reports and Analytics

Provide customized reports for you to maintain visibility on team performance and gain data-driven insights to identify and resolve issues proactively.

Quality Assurance

Audits the work to ensure staff adheres to your quality standards and focuses on continuous improvement to deliver top-notch services.

Training

Facilitates technical and soft skills training to equip team members with the skills and knowledge to excel in their roles.

Workforce Management

Reviews and analyzes staff productivity, trends, and utilization to ensure your team aligns with business demands.

Operations

Executes the operational deliverables agreed upon while meeting or exceeding expectations.

Client Services

As your unbiased advocate and main point of contact, your client service manager ensures the needs of the program and relationship are met while providing a focus on long-term strategy and program optimization.