Scale Smarter and Faster
with Outsourcing for CPG and E-commerce
In the fast-paced world of retail, e-commerce, and CPG, efficiency and customer experience can make or break growth. FGC+ delivers tailored outsourcing solutions for retail, CPG, and e-commerce businesses, that help reduce costs, streamline operations, and scale with confidence.
Our outsourced teams handle critical support functions so you can focus on innovation and brand growth. From omni-channel customer support and retail fulfillment to back-office operations, we provide reliable, skilled talent and people management to keep your business moving forward.
The key benefits of our outsourcing solutions include:
Full-service Support: omni-channel customer support, digital fulfillment, logistics, inventory, and data management
Integrated Outsourcing Solutions: tailored workflows, rapid ramp-up, and dedicated and managed teams
Actionable Insights: real-time reporting, quality assurance, and compliance built into every solution
Scalable Savings: reduce overhead while refocusing on product innovation and brand growth
What Our Clients Say...
Stallion Express
“FGC+ has been such a positive addition to the team. Everyone from their leadership team to the Professionals were able to come in and provide benefit to our company and make everyone’s job easier and even free up more of my time!”
Sunshine Advantage
“Since the inception of the project and integrating them into our company, FGC+ oversaw the entire project and everyone involved was just on top of it all the way! Professional, responsible, and eager to do well are just a few words I’d use to describe the entire team!”
Dependable Foods
“They have taken on a bigger role with managing our Order Entry and Customer Service departments! This has really freed up our team to focus on other improvements we can make to better service our customers and grow our business!”
Fabuwood
“They have been great in taking the workload off of our reps so that we can all better service the customers. One thing I love about your company is how accurate and concise your reporting is in regards to the QA feedback and how everything is managed.”
Ignite Possibilities —
Drive Efficiency and Growth by Outsourcing
E-commerce, Retail, and CPG businesses face constant pressure to keep up with rising customer expectations, complex supply chains, high overhead costs, and the demand for flawless fulfillment. That’s where FGC+ steps in.
Our end-to-end outsourcing solutions cover every critical support function — from customer service and order processing to logistics, inventory data management, sales reporting, and more. With expertly managed outsourced teams, we help you streamline operations, scale on demand, and protect your bottom line.
FGC+ isn’t just another BPO provider — we’re a growth partner. By delivering consistent customer experiences, maintaining rigorous data security and compliance, and driving efficiency at every level, we empower online businesses to reduce costs, strengthen their market presence, and achieve sustainable growth with confidence.
Smarter Outsourcing Support that
Lowers Costs and Scales on Demand
Running an online business means juggling customer expectations, tight margins, and complex back-office operations. Partnering with FGC+ gives you a dedicated outsourced team focused on customer support and operational efficiency — freeing your resources to fuel innovation, strengthen your brand, and scale with confidence.
Contact Center Services
Deliver responsive, brand-aligned communication — managing inquiries, complaints, and feedback across phone, email, and chat channels to boost customer satisfaction and brand loyalty.
Omni-channel Customer Support
Provide seamless, consistent customer service across multiple platforms — including web, social media, mobile apps, phone and email support — to create an exceptional customer experience.
Digital Fulfillment & Logistics
Manage online order processing, inventory coordination, and shipping logistics to ensure fast and accurate delivery of products to consumers, retailers, and distribution centers.
Inventory Data Management
Track, update, and analyze real-time inventory data to optimize stock levels, prevent shortages, and support smarter supply chain and sales decisions.
Sales Data Entry & Reporting
Input and validate sales transactions and promotional activities, generating accurate reports that drive forecasting, performance tracking, and market strategy adjustments.
Supply Chain Management
Coordinate with vendors, manufacturers, and logistics partners to streamline sourcing, production, and distribution — ensuring product availability while minimizing costs.
Market Research & Data Entry
Process and organize consumer research, retail audits, and market trend data to deliver actionable insights that empower smarter product development and marketing strategies.
Brand Management &
Social Media Moderators
Monitor and engage with online audiences, safeguard brand reputation, and ensure consistent messaging across all digital platforms through real-time content moderation and interaction.
Tier 1-2 Tech Support
Provide first- and second-level technical assistance for consumer-facing platforms (e-commerce, loyalty programs, apps) and internal systems, quickly resolving issues to maintain seamless operations
Need a role or function you don’t see?
Our team of experts can find the perfect personnel for your company.
Talk to an FGC+ Expert Today!
