Proven 
Effective Results
Nurturing teams
and talent
We enable our people to perform at their best. Leadership development, comprehensive training, and team building programs empowers our people to deliver results that last.
Difference
True to our mission of helping people unleash their full potential, we have an Organizational Development Team dedicated to optimizing career trajectories. We ensure that our staff continue to be happy and engaged in their roles by helping them discover additional skills and encouraging them to pursue professional and personal growth.
Quality AssuranceOur Trainers build a knowledge base centered around each client’s products, services, and processes. Using this valuable resource, our employees, then, undergo a series of trainings to best equip them for their roles and to give ample support for their continuous development.
With our Quality Assurance team’s regular assessments and monitoring, we’re able to address skill gaps efficiently. Through our digital learning management system where they are encouraged to keep learning about their accounts and regular performance reviews where they are given constructive feedback, our employees can consistently excel and meet their KPIs.
IT
Career Development Leadership Training Coaching and Mentoring Focus Group Discussions Employee Engagement Initiatives Team Building Activities
Your Journey
We do a deep dive to understand your business needs and goals. We then work with you to create a roadmap for growth and continuity, for the staffing solutions that best fit your needs.
Once we have a full understanding of your business, we work to find the talent that best fits your requirements. Our dedicated Recruitment Team meticulously vets and screens potential candidates through a series of rigorous assessments.
We confidently endorse all of the candidates we put forward for your consideration. Throughout this process, you can be involved as much or as little as you want.ing for the staffing solutions that best fit your needs.
Our Training and Quality Team works with you to learn your processes and build an in-depth knowledge base. Don’t have a process? We’ll co-create one alongside you. This knowledge base can be used to scale into the future as you add more people to your team.
With this foundational knowledge base, new hires go through a comprehensive training program FGC+ develops specific to your KPIs and the role they will play in your business. At this stage, you are free to conduct additional training with your team that might include proprietary processes, in-depth product training, etc.
Our Training and Quality Assurance Teams work with you to ensure that new hires have been assessed for accuracy, efficiency, compatibility, and other parameters before they begin work so they hit the ground running.
Training + clear expectations = results. Our highly experienced Management Team and operational leaders work on-site with your team, mentoring and coaching them to optimize their productivity and builds upon KPIs. Our Reporting Team conducts regular reviews to give you full visibility and help you manage your offshore business.
Our culture of accountability and continuous improvement means that we’re always striving to do better work, identify inefficiencies, and quickly address issues as they arise.
We have in-house departments that support your team across payroll processing, HR, IT, and more. So you can stop worrying about the small stuff, and free up time and money to focus on the bigger picture.
Satisfaction
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