Key Responsibilities:
- Monitors and tracks agents’ productivity
- Maintains and coaches agents in delivering Quality transactions
- Checks daily attendance and daily reports of all the assigned Pros under his/her supervision
- Practice and carry out operational standards to manage overall team performance and attrition rate
- Client relations – communicate and coordinate with the client regularly
What You’ll Bring
- 1-2 years as a Team Leader with Research experience/account
- Must have an excellent English Communication Skills
- Demonstrate strong problem handling and analytical skills
- Demonstrate an ability to work independently and prioritize tasks
- Must have high tolerance for stress
- Organizational skills and ability to multi-task
- Strong interpersonal skills
- Willing to work night shifts and on-site
What we have to offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:
- Day 1 HMO
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.
