Job Summary:
The Client Service Manager (CSM) will lead the client services function for FGC+ globally. Reporting to the VP of Client Services, this position is foundational to building and growing our client service capabilities. Supported by the Philippine-based Operations team, this role manages key client relationships, drives organic growth, and oversees contract negotiations and pricing strategies. We need a committed leader with a contagious will to win who can honor FGC+’s successful past while also leading it into the future.
Key Responsibilities:
Data Analysis & Reporting
- Design, develop, and maintain dynamic reports and dashboards in Power BI, ensuring they meet business requirements and are user-friendly.
- Utilize Power Query and DAX (Data Analysis Expressions) to create advanced calculations and data models that enhance reporting capabilities.
Process Automation
- Leverage Power Automate to streamline business processes and improve efficiency through automation.
- Create workflows and automated solutions integrating with SharePoint and other Microsoft applications.
SharePoint Management
- Manage and optimize data stored in SharePoint, ensuring data integrity and accessibility for reporting purposes.
- Develop and maintain SharePoint sites and lists to support data management and reporting functions.
Application Development
- Utilize Power Apps to build custom applications that meet user needs and facilitate data entry and reporting.
- Collaborate with stakeholders to gather requirements and translate them into application functional specifications.
Scripting & Automation
- Write and maintain Office Scripts to automate repetitive tasks in Excel and other Office applications, improving reporting processes and data handling.
- Develop VBA scripts to enhance automation capabilities and streamline reporting tasks.
Collaboration & Communication
- Work closely with business units to understand their reporting needs and deliver tailored solutions.
- Provide training and support to team members and stakeholders on using reporting tools and best practices.
Education and Minimum Skill Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in data analysis and reporting, including at least 3 years of experience specifically with Power BI, Power Automate, SharePoint, Power Apps, and Office Scripts.
- Proven experience in developing complex reports and dashboards using Power BI.
- Experience in automating processes using Power Automate and Office Scripts.
- Familiarity with data visualization best practices and design principles.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills, with the ability to convey complex information to non-technical stakeholders.
- Ability to work independently and collaboratively within a team environment.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
Preferred Qualifications:
- Bachelor’s degree in Business Administration or a related field or equivalent work experience.
- Experience working with international clients and managing remote teams.
- Familiarity with CRM software (e.g., Salesforce) and project management tools.
What we have to offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting Possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market-competitive total compensation/rewards package including:
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th-month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail s
