Job Summary:
The primary goal of the Senior NOC Technician is to provide advanced technical support and expertise to the NOC team, ensuring that critical incidents and complex issues are resolved efficiently and effectively.
Key Responsibilities:
- Serve as the subject matter expert and go-to resource for the NOC team, providing guidance and mentorship on advanced troubleshooting and problem-solving.
- Quickly diagnose and remediate complex technical issues that less experienced NOC Technicians are unable to resolve independently.
- Collaborate with internal technical teams (e.g., network, systems, application) to coordinate the response and resolution of critical incidents.
- Identify and implement proactive measures to prevent recurring issues and improve the overall reliability of the IT infrastructure.
- Contribute to the continuous improvement of the NOC team’s processes, tools, and knowledge base.
- Ensure all incidents are properly documented and relevant information is communicated to stakeholders.
Education and Minimum Skill Requirements:
- Minimum of 3-4 years in a technical support or IT operations role
- Extensive hands-on experience in troubleshooting and resolving complex issues across various IT systems and technologies.
- Proven track record of successfully managing and escalating critical incidents and outages.
- Experience in a 24/7 monitoring or NOC environment is highly desirable.
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting Possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market-competitive total compensation/rewards package including:
- Day 1 HMO
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th-month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.
