Job Summary:
We’re looking for a proactive and analytical Operations Analyst to support business performance, streamline internal processes, and optimize tools like HubSpot CRM. This cross-functional role blends data analysis, finance operations, CRM management, and compliance support. You’ll work closely with leadership and key departments to generate insights, maintain reporting dashboards, support financial workflows, and uphold operational standards. Ideal candidates bring strong analytical skills, CRM proficiency, and a keen eye for detail, with experience in high-growth or fast-paced environments.
Key Responsibilities:
Data & Analytics
- Analyze business performance data and generate actionable insights to guide strategic decisions.
- Develop, maintain, and enhance dashboards, KPIs, and performance metrics across departments.
Finance Operations
- Support budgeting, forecasting, and financial reporting activities.
- Assist with billing, invoicing, and expense tracking processes.
- Liaise with external accountants and financial advisors as needed.
CRM Management (HubSpot)
- Manage daily HubSpot operations including workflows, list segmentation, automation, and reporting.
- Work closely with sales and marketing teams to optimize funnel performance and customer journey tracking.
Compliance & Documentation
- Ensure alignment with internal policies, legal regulations, and compliance standards.
- Maintain and enhance documentation for procedures, internal controls, and risk management.
- Support data privacy efforts, vendor assessments, and audit readiness.
Cross-functional Collaboration
- Collaborate with teams across the business to improve workflows and solve operational challenges.
- Assist with onboarding and offboarding, including access management and process documentation.
- Provide support for recruitment coordination and candidate sourcing when needed.
Education and Skill Requirements:
- Ability to work onsite, graveyard shift, shifting schedules, and overtime.
- Minimum of 3 years of experience in operations, business analytics, finance, or a related role.
- Proficiency in HubSpot CRM, including workflows, automation, reporting, and system integrations.
- Strong analytical skills with advanced proficiency in Excel, Google Sheets, or BI tools such as Looker or Tableau.
- Solid understanding of financial principles, budgeting, forecasting, and reporting.
- Familiarity with compliance frameworks, internal controls, and operational risk management.
- Exceptionally organized, detail-oriented, and proactive in identifying and solving issues.
- Strong written and verbal communication skills, with proven project coordination abilities.
- Experience in a startup or high-growth environment is a strong advantage.
- Familiarity with SaaS metrics and financial modeling is preferred.
- Exposure to due diligence or background screening processes is ideal.
- Experience with tools such as Notion, Slack, QuickBooks, or DocuSign is a plus.
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:
- Day 1 HMO
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.
