Job Summary:
The purpose of this role is to support Fingercheck, a leading Time & Attendance, Payroll, and HR software company, by managing payroll processes and providing day-to-day operational support to ensure accuracy and efficiency.
Key Responsibilities:
- Serving as a guide and assist the client, assisting with issues and using their core understandin of their products in order to determine
- How to configure the software to meet the client’s needs
- How to identify, troubleshoot and correct configuration discrepancies
- Identify and escalate issues that can’t be resolved via level 1 support
- Answering calls, responding to online live chats and emails
- Utilize technical and communication skills to provide a high level of personable customer service in order to maintain and improve client satisfaction
- Document calls and chats with clients, using Salesforce software
- Pitch in to help colleagues with any issues that may arise, i.e. particularly challenging cases that may require team insight and collaboration
- Help out in tight situations, jump into any role you may be assigned, and working with a sense of urgency and flexibility
- On-the-job training in order to maintain an up-to-date knowledge of products and related technical skills/information
- To undertake other adhoc duties commensurate with the grade as requested by the immediate superior
Education and Skill Requirements:
- Bachelor’s Degree with course in a related field
- Must have at least 6 months of Customer Service experience
- Experience in HR Payroll Software/System is a plus!
- Strong computer/technical literacy
- Flexibility/adaptability in managing multiple priorities
- Excellent written and verbal communication skills
- Great interpersonal skills
- Strong problem-solving skills
- Comfortable working in a hectic, fast-paced environment
- Must enjoy dealing with a variety of challenging issues in a given day
- Ability to work on an individual basis and as part of a team
- Open and approachable personality, a positive attitude, and a great sense of humor is appreciated
- Can work on-site and graveyard shift
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting Possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market-competitive total compensation/rewards package including:
- Competitive base pay with allowances
- Payment of all statutory government benefits
- 13th-month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.