Job Summary:
We are looking for Email Support Representatives to support our clients in the E-commerce Industry. This position offers you the opportunity to advance your career while contributing to the success of our clients.
Key Responsibilities:
- Respond promptly to customer inquiries via email, resolving issues efficiently to ensure satisfaction.
- Assist customers with tracking shipments, placing orders, and processing returns, providing a seamless service experience.
- Provide detailed product information and personalized recommendations to enhance customer decision-making.
- Collaborate with shipping, billing, returns, and sales teams to ensure timely and accurate order fulfillment.
- Maintain accurate records of customer interactions and transactions for reporting and follow-up.
- Identify and escalate complex issues to the onshore team for advanced resolution.
- Update customer information and transaction details in company systems, including Zendesk and Order Manager.
Education and Skill Requirements:
- Bachelor’s Degree in a relevant customer service or business operations field.
- At least 1 year of proven experience providing email support in a customer service role.
- Proficient in Microsoft Excel and general computer literacy.
- Strong multitasking abilities and quick to learn new processes.
- Excellent verbal and written communication skills in English.
- Effective problem-solving skills with a focus on customer satisfaction.
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting Possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market-competitive total compensation/rewards package including:
- Competitive base pay with allowances
- Payment of all statutory government benefits
- 13th-month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.