Job Summary:
The Customer Service Representative is responsible for taking calls with donors regaling pick-ups, tax receipt, and follow-ups.
Key Responsibilities:
- Takes inbound donation and inquiry calls.
- Does outbound calls/ emails/texts for donation follow-ups.
- Schedules pick-ups between Towers and Donors.
- Engages in customer service/ offers assistance for existing Donors (eg. send tax receipts/vacation vouchers, update accounts, etc).
Education and Skill Requirements:
- Preferably with Bachelor’s Degree or any related degree but not required
- Has BPO experience with sales 3-5 year experience in sales
- Excellent communication skills (verbal and written)
- With sales background
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:
- Day 1 HMO
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.
