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Welcome to The Spark

An outsourcing blog by FGC+ designed to ignite ideas, insights, and techniques for businesses looking to scale. Here, we explore the latest trends, best practices, and expert strategies in outsourcing that drive efficiency and growth. Whether you’re looking to streamline operations, enhance customer experiences, or build high-performing teams, The Spark is your go-to resource for turning possibilities into success. 

Oustourcing Blog

Transforming the Traveler Experience with Outsourced Customer Service 

January 10, 2025
Customer service is the foundation of the travel and hospitality industry, and outsourced customer service can help improve your travel business.  …
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Travel and Hospitality Outsourcing Solutions: Enhancing Efficiency During Peak Travel Seasons 

Booked and busy? Peak travel seasons bring a surge in inquiries and bookings, and while you want to serve every client with excellence, your in-house team may struggle to keep up. That’s where outsourcing solutions for travel businesses can come in.
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Transforming the Traveler Experience with Outsourced Customer Service 

Customer service is the foundation of the travel and hospitality industry, and outsourced customer service can help improve your travel business.  
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FGC+ Year in Review 2024: Elevating Our Outsourcing Services to New Heights 

2024 was a huge year for FGC+! As one of the leading outsourcing providers in the Philippines, we raised the bar, delivering top-tier support to our clients while creating highly successful partnerships.
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Why the Philippines is a Top Destination for Outsourcing Services 

The Philippines' position as a top destination for outsourcing services is earned, thanks to its unique blend of affordability, talent, and cultural compatibility. Let’s look at how and why the Philippines comes up as an impressive outsourcing hotspot!  
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4 Reasons Why E-commerce Businesses Are Turning to BPOs to Outsource E-Commerce Tasks 

As you outsource e-commerce tasks to a reliable BPO partner, you enjoy plenty of advantages that can make your store stand out from the rest.
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How Outsourcing e-Commerce Support Drives Customer Loyalty

Outsourcing e-commerce customer support provides tools, expertise, and scalability to meet your customers' expectations while allowing you to focus on growth.
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Why Outsourcing Product Data Entry is Essential for E-Commerce Businesses 

Efficiently curating product data is the key to driving conversions and building customer trust. This can be resource-intensive for smaller businesses, however. Outsourcing product data entry is a game-changing solution.
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How Outsourcing E-Commerce Customer Support Enhances the Customer Journey

Outsourcing customer support benefits businesses as it enhances the customer experience as a whole — especially for e-commerce businesses.
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How Outsourcing E-Commerce Tasks Provides Support During Peak Seasons and Beyond 

The holidays are coming up, and it proves to be a lucrative yet challenging part of the year. Businesses these days are turning to outsourcing e-commerce tasks to relieve such pressures.
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Offices

Headquarters

14 East Mayer Drive,
Suffern, New York 10901

Philippines

Davao
Buhangin-WVP Lopson,
Buhangin-Lapanday Road

Bonifacio-Old Queens Theater,
Bonifacio St.

Bacolod City
Home Invest IT Center Burgos Roadcor. Acacia St.

contact

[email protected]

(646) 893-0193

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Human Resources

Fosters a positive work environment through talent management, employee relations, and effective HR practices including onboarding, payroll and benefits, and government compliance.

Talent Acquisition

Attracts, hires, and retains top talent to drive organizational success and growth.

Organizational Development and Talent Strategy

Develops mentoring, leadership, and engagement programs to ensure employment fulfillment, growth, and to achieve top performance for your business.

Information Technology

Leverages cutting-edge technology and innovation to provide reliable and consistent network uptime, data security compliance, and enhance overall system efficiency.

Reports and Analytics

Provide customized reports for you to maintain visibility on team performance and gain data-driven insights to identify and resolve issues proactively.

Quality Assurance

Audits the work to ensure staff adheres to your quality standards and focuses on continuous improvement to deliver top-notch services.

Training

Facilitates technical and soft skills training to equip team members with the skills and knowledge to excel in their roles.

Workforce Management

Reviews and analyzes staff productivity, trends, and utilization to ensure your team aligns with business demands.

Operations

Executes the operational deliverables agreed upon while meeting or exceeding expectations.

Client Services

As your unbiased advocate and main point of contact, your client service manager ensures the needs of the program and relationship are met while providing a focus on long-term strategy and program optimization.

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