Outsourcing FAQs:
Quick Answers to Your Outsourcing Questions
Explore the most common questions about outsourcing, from what is general business process outsourcing (BPO) to how FGC+ teams integrate with yours and what makes our solutions different.
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Outsourcing FAQs — Everything You Want to Know
Outsourcing is the practice of hiring a third-party provider, like a Business Process Outsourcing (BPO) company, to handle certain business functions — such as customer service, accounting, or back-office operations — so you can focus on core priorities.. Outsourcing to a BPO company allows you to scale your operations with designated remote teams specifically trained for services and specialized administrative functions.
The main reason business use outsourcing are for cost savings, access to skilled talent, scalability, operational efficiency, and freeing up internal teams to focus on growth and strategy.
If you’re spending too much time on non-core tasks, struggling to hire locally, or need to scale without adding overhead and increased costs, outsourcing is often the right solution.
Roles that are commonly outsourced are those that can be done remotely and don’t require in-person presence. These often include customer service, back-office support, data entry, accounting, HR, marketing, IT support, and administrative work. Specialized fields like healthcare support, real estate assistance, and e-commerce operations are also popular.
Take a look at the functions that FGC+ excels at supporting.
Outsourcing works for businesses of all sizes. In fact, small and midsize businesses often benefit the most because they gain access to professional talent without the high cost of full-time local staff.
On average, businesses save 50% or more in labor and operational costs when outsourcing compared to hiring locally. Outsourcing providers cover expenses like payroll, benefits, office equipment, and management — all of which are included as part of the outsourcing agreement.
Check out some of our success stories.
Not necessarily — leading outsourcing destinations such as India, Eastern Europe, Latin America, and the Philippines all offer skilled talent with varying levels of English proficiency and cultural alignment. The experience largely depends on the country you choose.
For US-based businesses, the Philippines stands out as the most outsourcing-friendly option. With high English fluency, strong cultural affinity to Western values, and a reputation for hospitality and adaptability, Filipino professionals make collaboration seamless and effective. Combined with their strong work ethic, the Philippines has become the preferred partner for American companies seeking reliable outsourcing solutions.
The Philippines has a highly skilled workforce with strong English proficiency, Western cultural alignment, and a service-oriented work ethic — making it the leading choice for US companies.
Time zone differences can be a strategic advantage. With teams that offer extended or aligned coverage, work continues beyond the traditional workday — supporting faster turnaround times, consistent service, and smooth alignment with your business hours.
Depending on the provider, your level of involvement is flexible and designed around your needs. While some providers focus only on seat leasing or recruitment, full-service partners take a more comprehensive approach.
With an end-to-end provider like FGC+, hiring, training, people management, and performance tracking are handled for you—giving you the freedom to stay closely involved or step back with confidence as your business scales.
Outsourced teams stay connected to your business through structured communication, clear accountability, and shared visibility into performance. This typically includes regular check-ins, dedicated account and people managers, aligned workflows, and shared collaboration tools such as project management platforms, chat, and reporting dashboards.
With providers like FGC+, teams operate as a true extension of your business — fully aligned with your goals, processes, and standards, while maintaining consistent communication and transparent performance reporting.
Choosing the right outsourcing provider starts with clarity on your business goals and the level of support you need. The strongest partners demonstrate proven experience in your industry, a consistent track record of quality and performance, and a culture that aligns with your values and ways of working.
It’s also important to evaluate their service model — whether they offer end-to-end support such as recruitment, training, people management, and performance tracking, or simply provide staffing. A true outsourcing partner brings structure, transparency, and scalability, ensuring your team can grow smoothly as your business evolves.
Offshoring, nearshoring, and outsourcing are related but distinct models, each serving different business needs.
Outsourcing refers to partnering with a third-party provider to manage specific roles or business functions, regardless of location. The focus is on expertise, efficiency, and scalability.
Offshoring is a form of outsourcing where teams are based in distant countries, such as the Philippines or India, often to access specialized talent and achieve cost efficiencies while maintaining high service quality.
Nearshoring involves outsourcing to nearby countries, such as Mexico for U.S. businesses, offering closer time zone alignment and cultural familiarity.
The right model depends on your priorities, including talent access, cost structure, time zone coverage, and how closely integrated you want the team to be with your operations.
Outsourcing can be a powerful driver of business growth when implemented strategically. By lowering operational costs, providing access to skilled professionals, and enabling rapid, flexible scaling, businesses gain the capacity to grow without adding internal complexity.
Beyond efficiency, outsourcing frees leadership and internal teams to focus on strategy, innovation, and revenue-generating initiatives. With the right partner, outsourcing becomes a long-term growth engine that supports stability, performance, and sustainable expansion.
Maintaining quality when outsourcing starts with selecting a partner that has strong systems in place for consistency and accountability. Look for providers that invest in structured onboarding and training, active people management, and clearly defined KPIs tied to your business goals.
Ongoing supervision, regular performance reviews, and transparent reporting are critical to ensuring standards are met over time. With an end-to-end provider like FGC+, quality control is built into every stage — from hiring through day-to-day management — so your outsourced team consistently delivers at the level your business expects.
Outsourcing does not mean giving up control of your business processes. You define the goals, expectations, KPIs, and communication structure, while your outsourcing partner executes within those guidelines.
The right provider operates as an extension of your internal team — following your workflows, standards, and decision-making framework. With clear governance, regular reporting, and open communication, you maintain full visibility and control while gaining the capacity to scale efficiently.
Established outsourcing partners plan for business continuity. This includes redundant internet connections, backup power, secure facilities, and documented business continuity and disaster recovery plans. These safeguards are designed to keep operations running smoothly during power outages, natural events, or unexpected disruptions — protecting both productivity and service levels.
Outsourcing is built for flexibility and growth. Whether you’re expanding long-term or adjusting for seasonal demand, the right provider enables you to scale your team up or down efficiently. This allows you to respond to market changes without the delays, costs, or risk associated with traditional hiring.
Outsourcing can be highly secure when you partner with a reputable provider. Strong partners implement strict data protection policies, access controls, compliance standards, and ongoing oversight. Before engaging, it’s important to review their security certifications, processes, and governance to ensure your data and operations are fully protected.
FAQs Specific to FGC+
FGC+ was founded in 2011 by Moshe Greenfeld. Initially we focused on virtual assistants, but over more than a decade later, we have expanded into a full-service outsource provider that includes recruiting, hiring, and training staff, setting up processes, providing support, leadership development, managing operations, and more.
Our outsourcing centers are located in the Philippines. We have two centers in Davao City and one in Bacolod. These locations were strategically chosen because of their abundance in skilled and exceptional talent.
While there are cultural differences, the Philippines is one of the top global outsourcing hotspots —known to be one of the most adaptive countries in Southeast Asia with a special affinity to Western culture. It’s also important to note that hospitality and value for work are integral parts of the Filipino culture, making them easier to work with, dependable, and highly-effective in their chosen fields.
The Philippines rank 20th (out of 113 countries) in the EF English Proficiency Index. English is widely used in all public places, even as the primary language in schools. Additionally, one of our main requirements for applicants is exemplary communication skills, we further enhance their capabilities by conducting communication, accent neutralization, and cultural assimilation trainings.
Read more: Why Outsource to the Philippines
FGC+ can save an average of 50% on overall costs versus hiring in-house staff. We bill a flat monthly service fee and take care of everything, including payroll, benefits, tax, insurance, training, and ongoing management.
See your potential cost savings: Cost Savings Calculator
FGC+ is dedicated to the continual advancement of our processes and operations to provide exceptional service to our clients. Our current performance ratings include:
- CSAT rating is 4.4/5
- 5 star Google rating
- 97.4% client retention
- 2.2% employee attrition
FGC+ prioritizes keeping client data confidential and secure. The security measures we employ include: setting-up an enterprise firewall and endpoint security protection, encrypting all workstations, and keeping patches and backups updated. We also have the tech specialists and systems engineers from our in-house IT team available on-site 24/7 to quickly resolve any issues that may arise.
FGC+ is officially certified and compliant with:
- ISO 27001 – A globally recognized standard for Information Security Management Systems (ISMS), ensuring rigorous risk assessment and data protection protocols.
- HIPAA Compliance – As a Business Associate, we implement strict security measures to protect Protected Health Information (PHI) in compliance with HIPAA regulations.
- PCI DSS Compliance – Secure handling of payment card data in accordance with Payment Card Industry Data Security Standard (PCI DSS), preventing fraud and unauthorized access.
Visit our Data Security & Compliance page for more information.
Clients can be involved as much or as little as they choose — involvement in staff selection is completely optional. We usually recommend participation in the first hiring batch, so we can get an accurate sense of your standards and adhere to them with the addition of future staff.
Every candidate that we endorse is meticulously filtered and vetted by our FGC+ Recruitment Team, using several layers assessment: interviews, skill tests, work samples/job simulations, reference checks, etc.
Once a partner agreement and pre-onboarding documents are completed, team onboarding can take as short as 15 business days or as long as 30-45 business days, depending on the complexity of the job requirements.
Onboarding is made easy with the deployment of a streamlined FGC+ Client Onboarding Process, that includes technology integration, process and knowledgebase development, and employee training. To ensure success, a Client Success Manager is assigned to each client and will oversee the progress and act as the Client’s main point of contact.
FGC+ establishes agreed-upon KPIs with each client to aptly measure the team’s progress and accomplishments.
After the team is live, the outsourced staff are supervised and guided by onsite Team Leaders and Operations Managers. On top of daily oversight, their work goes through Quality Assurance checks that involve call monitoring, performance evaluations, feedback/coaching, development plans, and more. Additionally, our Reports and Analytics team provide customized reports for performance visibility and data-driven insights that our Client Services team regularly reviews with each client to identify areas for improvement and make sure that everything is meeting expectations.
To mitigate disruptions in daily operations, we have two leased line connections to ensure constant uptime and generator backup + UPS system in the event of a power outage.
For larger and/or lengthier emergencies, we have a Business Continuity Process in place that has proven to be efficient and effective, especially in the face of the recent pandemic. Our Internal Control and Compliance Team has outlined specific recovery and emergency response plans. Because our delivery centers are in different locations, we can securely house data off-site and employ other solutions like alternate site/remote work set-up with stringent Performance Monitoring Guidelines and Remote Work Management.
We operate 24/7, 365 days a year, and adapt to your business hours. You can connect directly with your team through Zoom, Teams, or any other integrated CRMs and phone systems you use.
We use multiple platforms (Zoom, Teams, Skype, etc.) for clients to easily reach their staff. If you have your own CRM or communication channel, it can be integrated into our systems; if you have a phone system, we can also provide a soft phone with an extension to the team.
Is there redundancy for employees?
FGC+ employs a buffer system that provides employee coverage for staff that are absent due to illness or time off. In the event we are not able to cover an absent staff member, we can deduct time off the following month’s invoice – so ultimately, payments are pro-rated, based on services rendered.
The FGC+ billing cycle starts for each staff member on Day 1 of Client/Product Specific Training. The nature of the commitment is that it’s an auto-renewable, month-on-month contract. You can cancel anytime within the first 30 days and, onwards, you can give a 30-day downsizing or termination notice.
If you have more questions or would like to speak with someone about your specific outsourcing needs, please call +1 646-893-0193 or click here to schedule a call online.
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