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Partnering to Ignite Excellence

At FGC+, we understand the stress and challenge of providing great customer service. We’re here to take that burden off your shoulders and equip you with a highly skilled and motivated customer support outsourced team, dedicated to providing the highest level of customer service.

Let's Discuss Your Outsourcing Needs
customer service support

Let’s Move Your Business Forward

Our end-to-end customer support outsourcing solutions covers everything from call center support to digital fulfillment, to reservation handling, to help your company grow and succeed.

With FGC+, you’re doing more than outsourcing tasks, you’re gaining a partner committed to supporting your business every step of the way.

Our dedicated team will work tirelessly to ensure your business runs seamlessly, allowing you to bring your vision and goals within reach.

Roles & Functions

  • Customer Service Support
  • Digital Fulfillment
  • Reception
  • Reservations
  • Product Listing
  • Dispatching
customer service support

Need a role or function you don’t see?

Our team of experts can find the perfect personnel for your company.

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Explore

Offices

Headquarters

14 East Mayer Drive,
Suffern, New York 10901

Philippines

Davao
Buhangin-WVP Lopson,
Buhangin-Lapanday Road

Bonifacio-Old Queens Theater,
Bonifacio St.

Bacolod City
Home Invest IT Center Burgos Roadcor. Acacia St.

contact

info@fgcplus.com

(646) 893-0193

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Human Resources

Fosters a positive work environment through talent management, employee relations, and effective HR practices including onboarding, payroll and benefits, and government compliance.

Talent Acquisition

Attracts, hires, and retains top talent to drive organizational success and growth.

Organizational Development and Talent Strategy

Develops mentoring, leadership, and engagement programs to ensure employment fulfillment, growth, and to achieve top performance for your business.

Information Technology

Leverages cutting-edge technology and innovation to provide reliable and consistent network uptime, data security compliance, and enhance overall system efficiency.

Reports and Analytics

Provide customized reports for you to maintain visibility on team performance and gain data-driven insights to identify and resolve issues proactively.

Quality Assurance

Audits the work to ensure staff adheres to your quality standards and focuses on continuous improvement to deliver top-notch services.

Training

Facilitates technical and soft skills training to equip team members with the skills and knowledge to excel in their roles.

Workforce Management

Reviews and analyzes staff productivity, trends, and utilization to ensure your team aligns with business demands.

Operations

Executes the operational deliverables agreed upon while meeting or exceeding expectations.

Client Services

As your unbiased advocate and main point of contact, your client service manager ensures the needs of the program and relationship are met while providing a focus on long-term strategy and program optimization.