With our outsourcing solutions you will delight your customers with exceptional customer service.
FGC+ helps you achieve spectacular customer service to delight your customer, while helping you save on costs. Win back your time and focus on growing your business, while we recruit and manage your staff.
Our end-to-end outsourcing solutions give you access to all operational support needed in growing your business and streamlining your processes.
Why should you outsource customer support through FGC+?
Expertise
Our teams are adept in delivering exceptional customer service for any industry. Trained to handle even the most complex inquiries, our agents deliver a personalized touch true to your brand.
Cost-effective
Outsource customer service teams with FGC+ for less expense. The flexibility we provide allows you to scale your team quickly, so you can focus on your core competencies. We hire and train your team, you pay for only the services you need.
24/7 Support
Opportunity never sleeps. Providing round-the-clock support when it comes to contact center outsourcing is crucial — our teams can be made available to assist customers queries 24/7.
Multilingual Support
Have a diverse range of customers? FGC+ can source, hire, and train customer service representatives fluent in various languages, allowing you to reach your customers all over the world and expand your client base.
Languages Supported:
English Mandarin Spanish Japanese German More
92.4%
Average CSAT Score
(End of Year 2022)
98.9%
Overall QA Score
(1st Quarter 2023)
Don’t put off great customer service for tomorrow.
Hear it from our clients
“My company uses FGC+ as an outsourced BPO for support and customer service. The agents, tier-1 techs and customer service reps they put on my team were very well filtered, vetted and trained – each was a pleasure to work with.”
David Maayani
Gray Matter Networks
“Can’t imagine my day without the support, teamwork, and friendship of FGC+. Everyone from their leadership to the agents in our account were able to come in and provide benefits to our company to make everyone’s job easier and free up more of my time!”
Chani Segall
Stallion Express
Ready to take your customer service to the next level?
Contact us today to learn more about our services.
