Outsourcing Solutions
As your outsourcing partner, we help you overcome the hurdles of sustainable business growth by providing expertly skilled teams, efficient operations, and a seamless customer experience for your customers.
How We Can Propel
Your Business Growth
From providing call centers and robust tech support to managing intricate medical billing and back-office operations, you’ll see our services deliver enhanced efficiency and productivity. We cater to extensive support roles, regardless of industry to provide specific staffing needs with a team that quickly becomes part of your business.
Why FGC+ is Made for You
Partnering with FGC+ opens doors to a world of talent and expertise — not to mention saving up to 50% on costs. With our full-service outsourcing solution, you leave the daily responsibilities of staffing and people management to us, and pour your heart into what you love most – elevating your business to new heights.
Support
Services
Support
Support
Support
Customer Support
Whether through our omni-channel support or multi-lingual customer service, we ensure every interaction with your customers is helpful, friendly, and effective.
Customer Service Support
Our customer support and service team excels in responsive and productive solutions to enhance customer interactions via chat, email, phone, and more.
Digital Fulfillment
We streamline your manual print and mail fulfillment operation to a smoother, faster, and smarter way to securely manage and send assets digitally.
Reception
Our reception services create a welcoming and professional first impression for your clients and visitors.
Reservations
We manage reservations with precision and care, for smooth scheduling and booking experiences.
Product Listing
We manage and optimize product listings to enhance visibility and sales in online marketplaces.
Dispatching
Our dispatching services are designed for effectiveness, ensuring timely and coordinated management of your logistical needs.
Services
Professional Services
Our Professional Services provide personalized and efficient support to enhance your business operations.
Accounts Receivable
Our expert team optimizes the AR process by promptly invoicing clients, tracking payments, and managing collections to ensure steady cash flow and accurate financial records.
Accounts Payable
We streamline AP processes by efficiently managing vendor invoices, ensuring timely payments, and maintaining accurate financial records for seamless business operations.
Bookkeeping
Our bookkeepers handle all aspects of bookkeeping from recording financial transactions, maintaining accurate ledgers, and preparing financial reports to ensure precise and efficient financial management.
Quality Assurance
We inspect what you expect by monitoring and assessing your employee and customer interactions or defined process areas.
Collections
We handle collections with professionalism and empathy, ensuring efficient recovery while maintaining positive customer relationships.
Support
Technical Support
We blend expertise with a personal touch to solve your tech challenges swiftly and correctly.
Help Desk Support
Our Tier 1 Help Desk is always ready to offer first-level support, resolving common technical issues quickly to maintain smooth operations and customer satisfaction.
End User Support
We provide responsive and comprehensive assistance to end users, supporting your employee productivity.
Data Management
Our Data Management services can transform your data handling with a well-trained team, all with a passion for precision.
Data Entry
Our team meticulously inputs data, guaranteeing accuracy and organization for your critical information.
Order Processing
We streamline your order processing, ensuring a smooth and efficient flow from order receipt to fulfillment.
Invoicing
We handle invoicing with attention to detail, facilitating timely and accurate billing for your transactions.
Data Analytics
Our data analytics services provide insightful analysis, turning your data into actionable intelligence to drive business decisions.
Support
Medical Support
The Medical Support services from FGC+ bring expertise and care to every aspect of your healthcare administrative needs.
Medical Billing & Coding
Our team meticulously handles medical billing and coding, ensuring accurate and timely processing for healthcare providers.
Credentialing Services
We manage and verify credentials to ensure compliance and competence in various medical and professional fields.
Denial Management
Our professionals analyze and resolve issues related to denied claims in healthcare and insurance sectors.
Revenue Cycle Management
We optimize financial processes and workflows to maximize revenue and improve overall financial performance.
Eligibility Verification
We verify insurance eligibility, confirming coverage details to prevent billing issues and enhance patient care.
Patient Services
We provide compassionate patient support, addressing inquiries and concerns to enhance the overall healthcare experience.
FAQs
FGC+ can save you an average of 50% on overall costs versus hiring in-house staff. We bill a flat monthly service fee and take care of the complete payroll for your remote staff, so there’s no need for you to worry about their benefits, tax, insurance, etc.
Yes, there are some cultural differences. However, the Philippines is one of the top global outsourcing hotspots, known to be one of the most adaptive countries in Southeast Asia with a special affinity to Western culture. It’s also worth noting that hospitality and value for work are integral parts of the Filipino culture, making them easier to work with, dependable, and highly effective in their chosen fields. The country ranks 22nd (out of 111 countries) in the EF English Proficiency Index. English is widely used in all public places, even as a primary language for instruction at school. While one of our main requirements for applicants is exemplary communication skills, we further enhance their capabilities by conducting communication, accent neutralization, and cultural assimilation courses.
Every candidate that we endorse has been meticulously filtered and vetted by our FGC+ Recruitment Team, using several layers of assessment: interviews, skill tests, work samples/job simulations, reference checks, etc. Involvement in the selection process is optional. We usually recommend participation in the first hiring batch, so we can get a real sense of your standards and we can adhere to this as you move to add more staff.
Calculate Your Cost Savings
See the approximate savings of outsourcing with FGC+ vs in-house staff within the United States. This is not an official quote. Contact us directly for a formal cost savings analysis.
