Job Summary:
In this role, you’ll be the first point of contact for our valued donors—handling inquiries, coordinating appointments, managing follow-ups, and issuing tax-related documents. Your work will be key to ensuring a seamless and positive donor experience. If you have a background in the BPO industry, especially in customer-facing or sales-focused roles, and you’re passionate about making a difference, we’d love to hear from you!
Key Responsibilities:
- Handle inbound inquiries related to donations, providing clear and helpful information
- Conduct proactive outreach to donors via phone, email, and SMS for updates and follow-ups
- Support donors by processing tax receipts, vacation vouchers, and profile updates
- Maintain accurate records of donor interactions and ensure timely follow-up
- Resolve issues or concerns promptly, escalating complex matters when necessary
- Stay informed on current company offerings, services, and procedures to provide accurate support
- Foster strong donor relationships through personalized, professional service
Education and Skill Requirements:
- College degree or some college education
- 1–2 years of experience in the BPO industry, ideally in a client service or sales role
- A proven track record of delivering excellent customer service
- Strong communication skills, both written and verbal
- Keen attention to detail and active listening abilities
- A flexible and adaptable mindset, with the ability to work on-site during graveyard shifts (night hours) as required
- A proactive, solution-driven approach to resolving issues
- Tech-savvy, with the ability to learn and navigate new systems quickly
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:
- Day 1 HMO
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.
