Job Summary:
We are looking for a skilled BPO Operations Trainer to identify training needs, develop engaging materials, and deliver impactful training sessions to enhance employee performance. You will collaborate with managers to assess training requirements, monitor progress, and ensure efficient use of training resources within the budget.
Key Responsibilities:
- Identify training needs by evaluating strengths and weaknesses.
- Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals.
- Liaise with managers to determine training needs and schedule training sessions.
- Conduct evaluations to identify areas of improvement.
- Monitor employee performance and response to training.
- Monitor training costs against budgets and ensure they make the most efficient use of company resources.
- Deliver training courses.
- May be requested to perform quality monitoring in a limited period due to business needs.
Education and Skill Requirements:
- At least 2 years of training experience, preferably in a BPO setting.
- Excellent communication and presentation skills.
- Knowledge of MS Office applications such as Outlook, Word, PowerPoint, and Excel.
- Demonstrates initiative and interest in self-development.
- Positive attitude and excellent interpersonal skills.
- Familiarity with interactive learning activities.
- Manages time efficiently.
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting Possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market-competitive total compensation/rewards package including:
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th-month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.
