Job Summary:
The purpose of this role is to support customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Key Responsibilities:
- Support the Client by providing an excellent customer experience that contributes to high customer satisfaction.
- Act as the first line of response to each customer.
- Work with customers to resolve issues and assist in buying through multiple channels such as phone, email, and chat.
- Respond to all inquiries within timeline targets as provided by the supervisor.
- Communicate in an open and engaging tone with a focus on finding a solution for the customer.
- To undertake other duties commensurate with the grade as requested by the immediate superior.
Education and Skill Requirements:
- At least 1 year of experience in a customer service role,preferably within the BPO industry.
- Excellent written and verbal English communication skills, with a professional and customer-focused approach.
- Strong multitasking abilities, capable of managing multiple customer interactions effectively and efficiently.
- Proficiency in using customer service tools and software, such as CRMs or ticketing systems.
- Problem-solving skills, with the ability to handle customer concerns and provide effective solutions on time.
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting Possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market-competitive total compensation/rewards package including:
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th-month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.
