Job Summary:
The Customer Engagement Representative will be responsible for overseeing online reviews, handling incoming customer inquiries, and managing our brand’s presence on social media platforms. The ideal candidate will possess a combination of strong communication skills, an understanding of online reputation management, and a passion for delivering exceptional customer service.
Key Responsibilities:
- 1. Online Reviews Management:
- Monitor and respond to online reviews across various platforms (e.g., Google, Facebook, A Place for Mom).
- Work closely with the customer service leads in each community to address and resolve any concerns raised in reviews.
- Analyze feedback to provide insights and recommendations to the management team.
- 2. Customer Inquiries:
- Address incoming customer inquiries via email, chat, and other communication channels in a timely and professional manner.
- Use communications and sales skills to create qualified leads from customer inquiries that can be passed to other members of the sales team.
- Work closely with other departments to ensure customer concerns you receive are addressed and resolved effectively.
- Maintain a high level of product and service knowledge to provide accurate information to customers and potential customers.
- 3. Social Media Management:
- Oversee and manage brand’s presence across various social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
- Engage with customers by responding to comments, messages, and mentions.
- Collaborate with the marketing team to develop and schedule consistent and engaging content.
- Monitor social media trends and tools for changes that affect our competitive landscape.
- 4. Graphic Design
- Create media and collaterals for use in social media and other marketing campaigns using software such as Canva, Adobe, etc.
Education and Skill Requirements:
- Bachelor’s degree or higher recommended. (Preferred)
- Minimum of 1 year experience in a customer service or online engagement role. • Proficient in using social media platforms and tools.
- Proficient in principles of graphic design and tools like Canva. Experience in video creation tools a plus.
- Excellent written and verbal communication skills (English)
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proactive and solution-oriented when managing issues. • Familiarity with online reputation and social media management tools is a plus.
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:
- Day 1 HMO
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.
