Job Summary:
The primary responsibility in the role of a Patient Account Representative is to accurately answer telephone-based questions from National Medical’s clients’ patients regarding their account, in a timely manner while providing exceptional customer service and adhering to strict patient privacy rules and guidelines. Additional responsibilities of a Patient Account Representative include processing credit card transactions, making outbound courtesy calls to patients to obtain outstanding payments and assisting patients with other insurance and payment related requests. If a question or request cannot be completed while on a phone call, the matter must be escalated to the appropriate party and resolved in a timely manner.
Key Responsibilities:
- Handle all incoming calls in a manner that adheres to HIPAA privacy regulations.
- When returning or placing outbound calls, the same HIPAA privacy regulations must be followed.
- Log in and out of multiple systems (including practice management systems) to research and answer patient’s questions, accurately and with detail.
- Obtain patient payment information over the phone, process the payment and appropriately note the account.
- Escalate issues effectively to a supervisor or management for assistance.
- Responsible for ensuring all client specific protocols are followed during the patient billing cycles.
- Provide accurate and thorough analysis of aging, as requested.
- Review statements to ensure that the information and balance is accurate.
- Respond to requests, professionally and promptly, and follow up with outstanding requests in a similar matter.
- To undertake other duties commensurate with the grade as requested by the immediate superior.
Education and Skill Requirements:
- Good written and oral communication skills
- Minimum Bachelor’s Degree in related field
- Previous customer service experience; practical experience with various medical practice management software; background in medical billing or revenue cycle management; knowledge of commonly used insurance billing concepts preferred
- Exceptional customer service skill set is a must
- Mandatory compliance with strict patient confidentiality policies
- Detail oriented
- Basic computer knowledge, strong organizational and time management skills
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:
- Day 1 HMO
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.
