The eCommerce industry is growing as online sales continue to skyrocket. If you are an eCommerce business owner, you understand that this can impact your business. So how do you stand out from your competition? Outsourcing may be the answer for you. Outsourcing certain functions of your eCommerce business is a great way to grow your business while saving time, money, and most important—stress.
eCommerce Outsourcing Advantage #1: Manage Seasonal Fluctuations
eCommerce business can outsource functions such as call center, order taking, and inbound and outbound sales and more. This allows them to take advantage of a specialized staff that understands your products and your customers. Many eCommerce businesses have significant seasonal shifts, especially during the holiday season. This means they continuously find themselves under-staffed or over-staffed. The time and effort to get staff on board and trained is considerable. It is hard to have to let people go when sales slow down. So, business owners find themselves in a cycle of always increasing staff followed by subsequently decreasing. Outsourcing during your busy times is a great way to test out outsourcing to see if it is right for you. Look for a firm that allows you to scale up or down with staff to meet your business needs.
eCommerce Outsourcing Advantage #2: Save Money & Time
Clients we have worked with have realized a cost savings of up to 30%. When they calculate the amount of time they spend trying to recruit, hire and train staff versus outsourcing. The ability to scale up or down and the added benefit of not having more staff to manage and pay for benefits, etc. can lead to significant savings. Saving money is great, but so is saving time. Customers who outsource save up to 50% of the time they spent on recruiting, hiring, training and managing staff. When you outsource, your outsourced team will implement their strategies and engage with your customers allowing you to focus on more important critical aspects of your business. Outsourced staff are available 24/7 and are knowledgeable of today’s rapidly changing markets and industries. You never know what will happen next, so it is important to make sure you have a team that is capable of adjusting with the industry trends to ensure your business continues to be successful through the changes. Outsourcing some of your eCommerce functions will bring down your cost while also ensuring you have highly skilled staff without needed to hire a permanent workforce.
eCommerce Outsourcing Advantage #3: Industry Expertise
In addition to saving money, you will also be exposed to the newest technology and best practices in the eCommerce industry. Small and medium-sized e-businesses can use outsourcing so they are able to keep up with the big corporations. Do you have bridges to gap within your organization? You can do this utilizing business processing outsourcing managed services. They typically have specialized industry knowledge as well as business processes developed so you can run efficiently. This will allow you to grow without having to deal with overhead costs. Still not sure if outsourcing is right for your eCommerce business? Contact FGC+ for a free assessment. We can help you see if outsourcing is right for you.