Complete management and oversight
You can’t truly grow your business when your focus is being pulled away from the most impactful work. Trying to do everything yourself or with a limited staff only works for so long. Then, there comes a point when you and your team are spread too thin. Recruiting, hiring, and managing a staff takes a lot of resources and time that growing and scaling companies can’t afford.
This is when companies consider outsourcing back office functions.
With FGC+ you get more than just an outsourced function–you get
a support team focused on your success.
Recruitment & Hiring: We offer competitive benefits in a fun, motivating work environment where people want to come to work, so we can find your highly-skilled staff quickly.
Training: We work with you to understand your business and develop in-depth training we use going forward whenever we add to your staff. We include soft skills, product training, and use a variety of methods from live to self-paced e-learning. When it’s time to ramp up, you don’t need to worry about re-training.
Operations & Quality: Our managers and supervisors are there to ensure that high-quality work is produced and remove any obstacles to your team’s success. We work with you to establish, audit, and meet your quality parameters.
Workforce: Our Workforce team ensures the right number of staff is hired and uses resource planning, real time monitoring, forecasting, and seasonality to help you maximize your team while minimizing costs.
State-of-the-art Facilities: Having a remote staff can lead to issues with connectivity and oversight. With FGC+, your team works together in a high-redundancy facility. Your team has other teams nearby to share best practices and team leads who are there to ensure their success.
Some of the functions our clients outsource with us
If you don’t see a function you need, reach out to us. We are always adding services and functions.