John Paul has been in the BPO industry for over 16 years. Experienced in both Operations and Support, he started as an agent and moved up to become part of Quality and Process Training, as well as Facilities Management. For him, enjoying work and doing it passionately helps achieve the best results. A competent leader who believes in the power of teamwork — knowing it will always lead you to success. During his free time, he keeps in shape playing basketball and biking, as well as spending time with his family on trips and cooking.