Job Summary:
Are you someone with both the technical skills and the mindset to thrive in a fast-paced, evolving environment?
We are on the lookout for an Order Assistant to join our team and support our client in the hospitality industry. In this role, you’ll oversee the entire order process—from precise data entry to coordinating shipping logistics and keeping clear, consistent communication with clients.
Key Responsibilities:
- Order Processing
- Accurately input customer orders into QuickBooks Desktop and Zoho Finance.
- Send invoices and tracking information to customers after shipment.
- Shipment Coordination
- Generate and distribute packing slips to the appropriate warehouse.
- Arrange shipping logistics, including freight coordination and FedEx label generation based on order size.
- Order Fulfillment and Communication
- Track and manage order status, addressing any discrepancies or issues promptly.
- Maintain detailed records of all order processing activities.
- Proactively communicate potential issues such as unusual order patterns.
- Handle client requests, resolve concerns promptly, and ensure that every interaction leaves a positive impression.
- Process Improvement & Data Analysis
- Identify and recommend workflow improvements.
- Analyze order data to identify trends, enhance efficiency, and drive data-driven decisions.
Education and Minimum Skill Requirements:
- Ability to work the night shift, flexible to onsite, hybrid, or WFH options.
- Minimum of 1 year of experience in order processing or a related role, preferably in the hospitality industry.
- Skilled in software applications focused on order booking, processing, or accounting. QuickBooks Desktop is highly preferred and will make a critical difference in selection.
- Familiarity with logistics and shipping processes including reviewing SKUs, quantities, and common shipping carrier interactions.
- Knowledge of MS Office programs like Excel, Word, and Outlook.
- Strong attention to detail and the ability to solve problems efficiently.
- Good communication skills and a customer service mindset to ensure positive client interactions and long-term satisfaction.
- Excellent organizational skills with a strong commitment to managing responsibilities.
- Adaptability and willingness to learn as processes and systems evolve.
What we have to offer:
A market competitive total compensation/rewards package including Day 1 HMO, competitive pay package, payment of all statutory government benefits, life insurance coverage, 25 days of annual paid leave some days are convertible to cash, 13th month pay, employee care program etc.
A company culture built on the belief that by creating an environment of support and inspiration, we enable people and businesses to realize their true capabilities and to make work a source of fulfillment and sustainable success.
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.