Job Summary:
As the Billing & Collections Supervisor, you play a crucial and important role in financial operations, working closely with the Finance Senior Manager to ensure smooth and efficient billing and collections processes. Your role is pivotal in delivering accurate and timely client invoices, managing collections with precision, and swiftly addressing any billing or payment challenges that arise. You’ll also be responsible for crafting insightful reports that keep our financial performance on track. If you thrive in a dynamic environment and enjoy solving problems while keeping everything running smoothly, this role is perfect for you!
Key Responsibilities:
Pre-Invoicing Functions
- Monitors and keep track of the company’s client list by maintaining a Finance Client Masterlist File including but not limited to:
- billing modes timekeepers
- fees
- agreements
- client’s business information, and
- all other pertinent information needed for billing;
- Understand and comply with company and client terms of service agreement related to billing and collection;
- Review monthly annual increases for all accounts before preparation of invoice drafts;
- Attends weekly headcount calibration with the Operations Team;
- Responsible for communicating with timekeepers, operation support leaders, and account managers to ensure time is being billed to the appropriate client and other client account activities;
- Assist in client onboarding process by doing client credit check/insurance validation;
Client Invoicing and Collections Function
- Check, review, reconcile, and update all client invoices to reflect approved activities, requests, changes, or corrections and perform activities regarding billing guidelines;
- File, check and review invoices in ERP (Acumatica);
- Prepare supporting documentations per client’s request;
- Performs follow-up and manages activities related to a collection of outstanding balances;
- Handles and resolves client concerns regarding their invoice or payments, disputes, waiver of charges, discounts, special billings, and collection adjustments;
- Collaborate with Operations, Client Services, Human Resources, and other Departments needed to resolve client concerns;
Other Tasks
- Prepare relevant reports for internal and external clients;
- Perform other duties and responsibilities as directed by the Finance Senior Manager;
- Recording of sales and updating the account receivable system;
- Contributes billing information to strategic plans and reviews
- Identifies, develops and updates billing policies, methods and guidelines
Education and Minimum Skill Requirements:
- Graduate of business-related course, preferably Finance, Accounting Management, or Accounting Technology
- At least 2-3 years of work experience in invoicing, account collection, and other accounting and finance-related functions.
- Excellent oral and written communication skills;
- Ability to demonstrate good customer service and professional – phone and email etiquette;
- Good analytical and mathematical skills;
- Organized and systematic;
- With a background in invoicing using ERP System preferred;
- Proficient in MS Office applications – MS Excel formulas, Outlook and others;
- Ability to work onsite
What we have to offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:
Employee Referral Program
- Day 1 HMO
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.