Your Vision. Our Team. The Perfect Solution.
As your eCommerce business grows, you need a contact center solution that can grow with you. With over 10 years of contact center solution focused on eCommerce, we can provide the best strategies you need to scale. Our cost-effective solution not only saves you money but we create ongoing business processes and KPIs to measure your success.
We manage our highly qualified team for you, so all you need to focus on is growing your business.
- Consumer packaged goods
- Food and beverage
- Candy Confectioners
Want to grow your business?
FGC+ DELIVERING OUTSTANDING
Partner with FGC+ and you will have courteous, helpful contact center support to delight your customers. Increase customer satisfaction while decreasing costs.
- FGC+ is a mid-size contact center that offers boutique-style services to our clients and their customers.
- Our over 1,000 agents combined with our technology, systems and support can provide the support of larger call centers.
- We get to know you and your products personally and provide a dedicated staff. Your success is our success.
- Our employees are important to us, so we provide them a positive, fun work environment in a convenient location, so our employees arrive ready to get to work.
- Consulting services are available by our team of executives who will work with you to ensure your company achieves your goals.
- Don’t leave phone support for your customers to chance. We understand that first call impression is crucial and we make sure your customers are satisfied with every interaction. Working with FGC+, you can expect:
- Your customers will be delighted.
- We will answer your customers 24/7/365 with professional, English-speaking agents. We manage phone, email, chat, mobile and back-office functions.
- Our representatives to offer your customers the best possible care and offering services including taking orders online, over the phone and answering questions about your products and services.
- An increase in order amounts when you have a team that knows your products.
Excellent Customer Service
(Average score of 95%)
Shared & Dedicated Agents
Low Staff Turnover
Inbound & Outbound
IVR, Overflow, & After Hours Support
Live Chat & SMS
Our eCommerce professionals can support
your eCommerce platform
as well as other online platforms/marketplaces including:
Google Keyword Planner
Amazon Seller Central
Amazon Vendor Central
IBM AS400, eBay
- Process Order Pick
- Audit & Fix Shipping Discrepancies
- Check ground shipping costs
- Compare dimensions
- Communicate with supplier
to verify packaging consistency
- Order Cancellation
- Calculate Amazon order cancellation rate
- Order cancellation based on given cancellation codes
EMAIL / CHAT SUPPORT
- Manage email and chat support queues
- Check emails on supported platforms/marketplaces
- Resolve & file claims
- Cancel orders
- Process refunds and returns
- Issue return labels (UPS, USPS)
- Send feedback requests
- Process replacement and exchanges
- Respond to general inquiries
MARKETING CAMPAIGNS for eCOMMERCE
- Accept Voucher Request
- Adjust Bids and add Keywords
- Update Campaign Keywords/Bids
- Create Black Friday and other sales suggestions
- Create New Lightning Deals
- Extract Monthly Sales Report (eBay)
- Manage Best Offer on eBay
- Optimize Listing (titles, description, keywords)
- Submit Items on Sale
- Update Promotion Dates
- Manage all aspects of online items including fixing
errors, uploading new items, linking items, etc.
- List items on eBay, Amazon, Walmart, AS400, and
- Bid and update product links in eBay
- Manage reimbursement requests
- Upload product feeds to Amazon Seller Central or
Google Merchant for PLA
IMAGE CREATION AND ENHANCEMENT
(with dedicated Graphic Artist)
- Create Amazon A+ content pages
- Produce image layouts
- Edit and enhance product images
- Create HTML pages