E-Commerce

Partner with FGC+ and you will have courteous, helpful contact center support to delight your customers. Increase customer satisfaction while decreasing costs.

• FGC+ is a mid-size contact center that offers boutique-style services to our clients and their customers.
  • Our over 1,000 agents combined with our technology, systems and support can provide the support of larger call centers.
  • We get to know you and your products personally and provide a dedicated staff. Your success is our success.
  • Our employees are important to us, so we provide them a positive, fun work environment in a convenient location, so our employees arrive ready to get to work.
  • Consulting services are available by our team of executives who will work with you to ensure your company achieves your goals.

• Don’t leave phone support for your customers to chance. We understand that first call impression is crucial and we make sure your customers are satisfied with every interaction. Working with FGC+, you can expect:
  • Your customers will be delighted.
  • We will answer your customers 24/7/365 with professional, English-speaking agents. We manage phone, email, chat, mobile and back-office functions.
  • Our representatives to offer your customers the best possible care and offering services including taking orders online, over the phone and answering questions about your products and services.
  • An increase in order amounts when you have a team that knows your products.