(+1) 212 - 804 - 7111 (Press 3)

E-Commerce

eCOMMERCE

Your Vision. Our Team. The Perfect Solution.

As your eCommerce business grows, you need a contact center solution that can grow with you. With over 10 years of contact center solution focused on eCommerce, we can provide the best strategies you need to scale. Our cost-effective solution not only saves you money but we create ongoing business processes and KPIs to measure your success.

We manage our highly qualified team for you, so all you need to focus on is growing your business.

eCommerce sectors:

  • Consumer packaged goods
  • Food and beverage
  • Clothing
  • Jewelry
  • Candy Confectioners

Want to grow your business?

FGC+ DELIVERING OUTSTANDING
OMNI-CHANNEL SUPPORT

Partner with FGC+ and you will have courteous, helpful contact center support to delight your customers. Increase customer satisfaction while decreasing costs.

  • FGC+ is a mid-size contact center that offers boutique-style services to our clients and their customers.
    • Our over 1,000 agents combined with our technology, systems and support can provide the support of larger call centers.
    • We get to know you and your products personally and provide a dedicated staff. Your success is our success.
    • Our employees are important to us, so we provide them a positive, fun work environment in a convenient location, so our employees arrive ready to get to work.
    • Consulting services are available by our team of executives who will work with you to ensure your company achieves your goals.

 

  • Don’t leave phone support for your customers to chance. We understand that first call impression is crucial and we make sure your customers are satisfied with every interaction. Working with FGC+, you can expect:
    • Your customers will be delighted.
    • We will answer your customers 24/7/365 with professional, English-speaking agents. We manage phone, email, chat, mobile and back-office functions.
    • Our representatives to offer your customers the best possible care and offering services including taking orders online, over the phone and answering questions about your products and services.
    • An increase in order amounts when you have a team that knows your products.

FGC+ eCOMMERCE

Features

24/7/365
Excellent Customer Service
(Average score of 95%)
Scalable Solutions
Shared & Dedicated Agents
Low Staff Turnover

Inbound & Outbound

Sales
Upsell/Cross Sell
Order Fulfillment
Customer Care
Survey

Additional Services

IVR, Overflow, & After Hours Support
Subscription Services
Live Chat & SMS
Email Support
Service Dispatch

eCOMMERCE PLATFORM

Our eCommerce professionals can support
your eCommerce platform
as well as other online platforms/marketplaces including:

eCOMMERCE TOOLS

AMZTRACKER
Google Keyword Planner

Amazon Seller Central
Amazon Vendor Central
Google Merchant
GoFlow, PLA
IBM AS400, eBay
Walmart, NewEgg
Jet, Overstock

Channel Advisor
Sellercloud
Teapplix

DoItBest, Acenet
Magento, Prestashop
SolidEcommerce
Feedback 5
Adobe Photoshop
Adobe Illustrator
Adobe Indesign

teikametrix
channelmax

OUR EXPERTISE

ORDER PROCESSING

  • Process Order Pick
  • Audit & Fix Shipping Discrepancies
    • Check ground shipping costs
    • Compare dimensions
    • Communicate with supplier
      to verify packaging consistency
  • Order Cancellation
    • Calculate Amazon order cancellation rate
    • Order cancellation based on given cancellation codes

EMAIL / CHAT SUPPORT

  • Manage email and chat support queues
  • Check emails on supported platforms/marketplaces
  • Resolve & file claims
  • Cancel orders
  • Process refunds and returns
  • Issue return labels (UPS, USPS)
  • Send feedback requests
  • Process replacement and exchanges
  • Respond to general inquiries

MARKETING CAMPAIGNS for eCOMMERCE

  • Accept Voucher Request
  • Adjust Bids and add Keywords
  • Update Campaign Keywords/Bids
  • Create Black Friday and other sales suggestions
  • Create New Lightning Deals
  • Extract Monthly Sales Report (eBay)
  • Manage Best Offer on eBay
  • Optimize Listing (titles, description, keywords)
  • Submit Items on Sale
  • Update Promotion Dates

PRODUCT LISTING

  • Manage all aspects of online items including fixing
    errors, uploading new items, linking items, etc.
  • List items on eBay, Amazon, Walmart, AS400, and
    more
  • Bid and update product links in eBay
  • Manage reimbursement requests
  • Upload product feeds to Amazon Seller Central or
    Google Merchant for PLA

IMAGE CREATION AND ENHANCEMENT
(with dedicated Graphic Artist)

  • Create Amazon A+ content pages
  • Produce image layouts
  • Edit and enhance product images
  • Create HTML pages

Want to grow your business?

Pin It on Pinterest