Qualifications: 

✓ Must be at least 2 years in College

✓ Must have at least 6 months experience in BPO – Voice Account

✓ Must have Customer Service Background

✓ Computer Literate

✓ Passing speed rate – 40wpm

✓ Excellent Multitasking Skills

✓ Excellent Time Management Skills

✓ Excellent Grammar and Composition

✓ Excellent Content Comprehension

✓ Excellent Verbal and Written Communication Skills

✓ Excellent Problem Solving Skills

✓ Excellent Attendance Record

✓ Must be able to Work under Pressure

✓ Must be Determined and Persistent

✓ Must be a Team Player

Duties and Responsibilities: 

• Regularly communicates with client and client-paid supervisors concerning case handling and escalations.
• Communicates with team lead concerning leaves, absences, tardiness, and any issue concerning peers and other departments.
• Logs in and out on company-based attendance tracker daily.
• Accounts company assets. Submits self for coaching as needed.
• Maintains a quality score mandated by client.
• Completes cases by the end of billing period according to mandated target. Adheres to company and account-specific policies.
• Complies with the requirements the company needs for transparency and security. Receives set of cases and handles/updates them daily.
• Ensures that cases that need attention are called, followed up, and updated by the end of the day.
• Calls facilities to request and confirm progress of the requested data
• Processes payment requests by facilities to process the records requests
• Handles reopened cases for addition or missing information.
• Religiously expedites processing of records requests

Enjoy the following perks and benefits when you work with us:

• Weekends Off
• Steady-Shift Schedule
• Very Competitive Pay
• Comprehensive HMO
• Perfect Attendance Bonus on top of your monthly compensation package
• Performance Bonuses and MORE

Ways to Apply:

1. Send your resume to recruitmentteam@focusincgroup.com

2. Walk-in our office on the Queen’s Theater, Bonifacio Street, Davao City. We are open Mondays to Fridays, 10 AM to 5 PM.

3. You may also apply online. Click on this link http://bit.ly/2nol18F for a phone interview.