Position: Medical Records Retriever


✓ Must be at least 2 years in College

✓ Must have at least 6 months experience in BPO – Voice Account

✓ Must have Customer Service Background

✓ Computer Literate

✓ Passing speed rate – 40wpm

✓ Excellent Multitasking Skills

✓ Excellent Time Management Skills

✓ Excellent Grammar and Composition

✓ Excellent Content Comprehension

✓ Excellent Verbal and Written Communication Skills

✓ Excellent Problem Solving Skills

✓ Excellent Attendance Record

✓ Must be able to Work under Pressure

✓ Must be Determined and Persistent

✓ Must be a Team Player

Duties and Responsibilities: 
  • Regularly communicates with client and client-paid supervisors concerning case handling and escalations.
  • Communicates with team lead concerning leaves, absences, tardiness, and any issue concerning peers and other departments.
  • Logs in and out on company-based attendance tracker daily.
  • Accounts company assets. Submits self for coaching as needed.
  • Maintains a quality score mandated by client.
  • Completes cases by the end of billing period according to mandated target. Adheres to company and account-specific policies.
  • Complies with the requirements the company needs for transparency and security. Receives set of cases and handles/updates them daily.
  • Ensures that cases that need attention are called, followed up, and updated by the end of the day.
  • Calls facilities to request and confirm progress of the requested data
  • Processes payment requests by facilities to process the records requests
  • Handles reopened cases for addition or missing information.
  • Religiously expedites processing of records requests
Enjoy the following perks and benefits when you work with us:
  • Weekends Off
  • Steady-Shift Schedule
  • Very Competitive Pay
  • Comprehensive HMO
  • Perfect Attendance Bonus on top of your monthly compensation package
  • Performance Bonuses and MORE
Ways to Apply:

1. Send your resume to recruitmentteam@focusincgroup.com

2. Walk-in our office on the Queen’s Theater, Bonifacio Street, Davao City. We are open Mondays to Fridays, 10 AM to 5 PM.

3. You may also apply online. Click on this link http://bit.ly/2nol18F for a phone interview.

Employment Type:


Beginning of Employment:


Job Location:

Queen’s Theater, Bonifacio Street, Davao City, Davao Region, Philippines