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5 Skills Employers Look for When Hiring in 2020

5 Skills Employers Look for When Hiring in 2020

Today’s business landscape has changed dramatically over the past years and, subsequently, so has the job market. To put things in perspective, in the 1960s the most common jobs involved salons, factories, nursing, and teaching. There was no need for app developers,...
How Start-ups Can Benefit from Outsourcing

How Start-ups Can Benefit from Outsourcing

Photo from: http://www.worthminer.com/bill-gates-quotes/ Every year, five million new business are started – but only a few make it. Start-up failure rate is pegged at 90% and while that statistic can be cold and hard to swallow, it is an inescapable truth that...
5 KPIs That Will Ensure a Successful Customer Service Team

5 KPIs That Will Ensure a Successful Customer Service Team

“You cannot improve what you do not measure.” Key performance indicators, or KPIs, are a set of quantifiable measurements used to gauge overall performance. They are integral to the accurate assessment of how well an employee, department, or business is performing...
Happiness – The Key to Reducing Employee Attrition

Happiness – The Key to Reducing Employee Attrition

Andrew Carnegie, steel magnate and one of the richest American entrepreneurs of the late 19th century, is often quoted saying, “There is little success where there is little laughter.” Employees quit their jobs for many reasons. Some of the more common causes are:...
Finding the Right Outsourcing Partner

Finding the Right Outsourcing Partner

FINDING THE RIGHT OUTSOURCING PARTNER Outsourcing, as a business strategy, has been around for a while now and it has fast become a lucrative industry with $62 billion (USD) global revenue in 2018 alone. Start-ups and established businesses alike have turned to this...